SLA for WordPress

A Service Level Agreement (SLA) for WordPress makes ongoing maintenance of your website easier.

Wasabi Web standard SLA

SLA for Wasabi Web support:
Phone hours: Mon–Fri 9:00–17:00
Response time: within 24 hours during office hours
Work on the request starts: within 1 week

If you need support outside regular office hours, we recommend our on-call add-on, described below.

Contact support:
+46 18 700 80 10
support@wasabiweb.se

What is an SLA?

SLA stands for Service Level Agreement.

Wasabi Web offers both existing and new clients agreements for using our support for anything from simple content management to technical support, troubleshooting, bug fixes, WordPress issues and the like. No web or e-commerce question is too big or too small.

On-call add-on

From SEK 7,000 / month

SLA according to Secure Hosting Plus
Hard SLA – highest priority
Troubleshooting starts within 1 hour
Direct number to an operations technician (24/7)
Quoted on request

Service Level Agreement

SLA for WordPress with Wasabi Web

Keeping a WordPress website up to date, functional and user-friendly requires ongoing maintenance. We want all our clients to feel they have the expertise needed to do this – or to be able to hand it over to us. We fully understand that website maintenance and development is not always the top priority, and we are happy to help! Our support is available Monday to Friday, 9:00–17:00, by phone and email.

If you have a service agreement with us, we use it for your support requests. Without a service agreement, you can pay for support as you go. We then give you a time estimate for your support request to approve; our fee is SEK 999 per started hour.

Need support?
See our service agreement packages.

Do you have a website or online store that was not built by Wasabi Web? Contact us and we will look into whether we can offer you support, depending on which web or e-commerce platform you use.

You are very welcome!